THE EALING GROCER
Returns Policy We will happily, with proof of purchase, offer a full refund, exchange or credit note for all non-sale items (not including shipping) received back within 7 days of purchase if the goods are in perfect, saleable condition. Please notify us via email (firstname.lastname@example.org) before sending us your return - If we are not notified we will not know that we are expecting your order. When you return an item, please include the order number to which it relates, all your details and whether you want an exchange or refund; without these details we are unable to action your request.
No refund can be given if goods are returned more than 14 days after invoice date. We regret we are unable to give refunds for postage on incorrect purchases. If the return is delivered after 14 working days we will issue a credit amount at our discretion. This does not affect your statutory rights.
Goods must be returned in perfect, saleable condition, including any outer packaging of the product (e.g. the original box for relevant item). Please also include a copy of the returns form as received. To complete your return, we also require a copy of your receipt or proof of purchase.